FAQ

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How do I book an appointment?

Booking online is the fastest way to book and manage your appointment. If you need a hand, texting us at 778-767-3636 is the quickest way to hear back. You're also welcome to call, and if a team member is free, we'll pick up.

Do you accept walk-ins?

Yes, we accept walk-ins and same-day appointments when a stylist is available.

What's your cancellation policy?

We require a minimum of 24 hours notice to cancel or reschedule. Changes made with less notice may be subject to a $75 rescheduling fee. A card on file or deposit is required for all bookings as no-show protection. Your card is only charged in the case of a late cancellation or no-show, and you're welcome to pay for your service with any card or cash.

What types of extensions do you offer?

We offer nano and weft extensions. Our wefts are installed using a hidden bead method for a seamless blend.

Do you have extension hair in stock?

We stock some 22" hair in our exclusive T.B.E. brand, and we're always expanding our on-hand inventory. If we need to order hair in for you, we're typically able to book your install within a week.

How long does the extension hair last?

With proper care, the hair itself will last 8-12 months.

How often do my extensions need to be moved up/tightened?

This depends on the type of extension. Nanos are typically moved up every 6 weeks, and wefts every 4-8 weeks.

Where are you located and where do I park?

We're located at 1611 Ellis Street, Kelowna. There's street parking nearby with a 3-hour limit, a lot across the road with a 4-hour limit, and the Chapman Parkade just a few hundred metres away if you need all-day parking.

Do I need to fill out anything before I come in?

Yes. Keep an eye out for your 24-hour reminder text, which includes a day-of appointment form to fill out before every visit. This is where you can upload inspo photos, choose from our complimentary refresh menu, and more.

What if I'm not happy with my color?

Please let us know within 7 days if you're not happy with your hair. This gives us the chance to bring you back in and adjust anything that isn't aligning with what was agreed upon in your consultation.

Do you only dye hair blonde since you're The Blonde Effect?

No. While we specialize in all modern blonding techniques, we're a full service hair salon.

For existing clients

Ready for your next visit? We’re looking forward to having you back in the salon.

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